Terms & Conditions

  1. Introduction

Welcome to Scentuality, an indie perfume brand offering unique fragrances to elevate your senses. By making a purchase on our website or any affiliated platforms, you agree to abide by the following Terms and Conditions. Please read them carefully before placing an order.

  1. Order Acceptance

2.1 All orders placed on our website are subject to acceptance. Upon receipt of an order, we reserve the right to accept or decline it at our discretion. In case we are unable to fulfill an order, we will promptly refund any payments made.

  1. Product Information

3.1 Scentuality takes utmost care to provide accurate product descriptions, including fragrance notes and bottle size (30ml) in the eau de parfum strength.

3.2 Product images on the website are for illustrative purposes only. Actual packaging and color may slightly differ from the images.

  1. Pricing and Payments

4.1 All prices listed on our website are in Euro and inclusive of applicable taxes, unless otherwise specified.

4.2 Payments are processed securely through our trusted payment gateway partners. We accept major credit/debit cards and other payment methods as indicated on the website.

4.3 By placing an order, you confirm that you are the authorized account holder or have permission from the account holder for the payment method used.

  1. Shipping and Delivery

5.1 We strive to process and dispatch orders promptly, within [2] business days from the date of order confirmation.

5.2 Delivery times may vary based on the shipping destination and are estimated only. We are not responsible for any delays caused by third-party carriers.

5.3 Shipping charges will be calculated during the checkout process and added to the total order value.

5.4 Customers are responsible for providing accurate shipping information. Scentuality will not be liable for any misdelivery or non-delivery due to inaccurate information.

  1. Returns and Refunds

6.1 We take great pride in the quality of our products. However, if you are not entirely satisfied with your purchase, please contact us within 7 days of receiving the order to initiate the return process.

6.2 To be eligible for a refund, the returned product must be unopened, unused, and in its original packaging.

6.3 Refunds will be processed within 5 business days after receiving the returned product. Shipping charges are non-refundable, and return shipping costs are the customer’s responsibility.

  1. Intellectual Property

7.1 All intellectual property rights related to Scentuality, including trademarks, logos, and product designs, are owned by Scentuality and protected by applicable laws.

7.2 You are not permitted to use, reproduce, or modify any Scentuality intellectual property without our prior written consent.

  1. Privacy Policy

8.1 Scentuality’s Privacy Policy governs the collection, use, and storage of personal information provided by customers. By using our website, you consent to the practices described in the Privacy Policy.

  1. Amendments

9.1 Scentuality reserves the right to modify these Terms and Conditions at any time. Changes will be effective upon posting on our website. We encourage you to review the Terms and Conditions regularly for updates.

  1. Contact Us

If you have any questions or concerns regarding these Terms and Conditions or any aspect of your purchase, please contact our Customer Support team at info@scentuality.de.

By placing an order with Scentuality, you agree to comply with these Terms and Conditions and any other policies referenced herein. Thank you for choosing Scentuality, and we hope you enjoy our captivating fragrances!